Frequently Asked Questions
Everything you need to know about AFERIY products and services.
What is the standard shipping time for AFERIY power stations?
Orders are typically processed within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location, and you will receive a tracking number via email once your package has dispatched.
Do AFERIY products come with a manufacturer warranty?
Yes, all our portable power stations and solar panels come with a comprehensive 2-year warranty that covers any manufacturing defects or hardware malfunctions under normal use conditions.
What is your return policy if I am not satisfied?
We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return the item in its original packaging and condition within 30 days of delivery for a full refund.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options like Klarna or Affirm to help you manage the cost of your electronics over time.
Are AFERIY solar panels compatible with other brands?
Our solar panels use universal MC4 connectors, making them compatible with most portable power stations on the market. However, we recommend checking the voltage and wattage specifications of your device before connecting.
How do I contact customer support for technical issues?
Our technical support team is available 24/7 via email at [email protected] or through our live chat feature on the website. We aim to respond to all technical inquiries within 24 hours.